The pandemic pushed tipping too far, but customers can push back
A recent video sharing one woman鈥檚 New Year鈥檚 resolution to no longer tip has gone viral, proving that, for many consumers, tipping has become excessive. Just a few years ago, diners often ponied up 15% on a restaurant bill or bar tab. As restaurants were forced to close during the pandemic, tip prompts creeped up to 18%, 20%, or even 30%. Tip prompts were also added to many other services where tipping had never been customary 鈥� like drive-thru windows and even deli counters.
Maxime Cohen and Saibal Ray named Top Retail Experts for 2024
Two faculty members of the Bensadoun School of Retail Management (BSRM) have been named to Rethink Retail鈥檚 Top Retail Experts (TRE) list for 2024, one of the most prestigious global accolades in the Retail and Consumer Packaged Goods (CPG) industry.
Universities must go beyond the ivory tower
The ivory tower sits on a solid foundation, but it could use a little shaking up, writes Professor Henry Mintzberg in a University World News article co-authored with his daughter Susan Mintzberg, a doctoral candidate in social work at 成人VR视频. They argue that an overemphasis on a few top journals is one of the issues of the current model.
Unionization is having a moment, but reaching initial contract agreements is proving challenging
In 2022, employees at a Trader Joe鈥檚 grocery store in Massachusetts successfully voted to unionize. However, almost two years later, the company has yet to present any contract proposals. Despite the company's initial dismissal of a $30-an-hour wage proposal, they failed to provide a counter-offer, contributing to a broader trend of extended negotiations for new unions' inaugural contracts.
Pension funds can drive greater returns by participating more directly in value creation
Pension funds manage enormous amounts of capital, but they don鈥檛 create as much value as other players in the financial sector. Entrepreneurs, venture capitalists and private equity funds all play a more direct role in launching projects and creating value.
A 成人VR视频 MBA alumnus is integrating the latest technology into supply chain management
Bachir Sentissi (MBA鈥�98) wants to make it easier to access the Internet of Things (IoT). After completing his MBA, Sentissi worked with Canadian National Railway, and became interested in how organizations collect and process information.
Economic uncertainty will continue in 2024, and businesses can benefit by planning for it
Last year was one of economic uncertainty 鈥� and a challenging year for many small businesses. Despite this, small business owners demonstrated remarkable resilience, ingenuity and leadership, and looked for ways to turn obstacles into new opportunities, writes Don Ludlow (MBA鈥�01) in CanadianSME Business Magazine.
MMR student shares how L'Or茅al Brandstorm led to internship
Last year, after months of hard work and 'brandstorming', two 成人VR视频 Desautels teams took the podium at the 31st annual L'Or茅al Brandstorm competition, competing against top teams from across Canada! Madison Laxer and her fellow Master of Management in Retailing (MMR) teammates, Aditi Bali and Supreet Kaur, took third place.
成人VR视频 Desautels leads the way in 成人VR视频 Workplace Sustainability Certifications
This winter, the sustainability efforts of 13 University offices were recognized by the rigorous Sustainable Workplace Certification program hosted by the 成人VR视频 Office of Sustainability, with nearly half coming from 成人VR视频 Desautels.
鈥楤uy now, pay later鈥� loans are not covered by existing consumer protection laws
Buy now, pay later technology offers loans to consumers to pay for purchases in instalments over time. A soft credit check verifies eligibility, and can extend credit to users who might not otherwise have access to credit products. These loans claim to improve the financial inclusion of lower-income young people, but should be approached with caution, writes Vivek Astvansh in The Conversation.
This holiday season, shoppers are spending more and getting less
Christmas is just around the corner, and even with inflation slowing down, gift prices are higher than ever. Canada鈥檚 Consumer Price Index is at an all-time high of nearly 160 points, Associate Professor Vivek Astvansh tells CTV News Montreal. 鈥淐onsumers are feeling the pinch, and while they want to buy stuff, they are resisting purchases,鈥� says Astvansh.
Idealizing specific body types in the workplace causes inequities
When you think of a shopping centre Santa Claus, a specific body type comes to mind: a bearded, rosy-cheeked, older, white man. In fact, many work in fields where their bodies are intentionally governed by organizational systems intent on shaping them into an idealized image of a worker, argues Assistant Professor of Strategy and Organization Rohini Jalan.
Raising tuition for out-of-province students risks undermining world-class academic programs, writes Prof. Henry Mintzberg
Funding for universities is not a zero-sum game, writes John Cleghorn Professor of Management Henry Mintzberg in a LaPresse op-ed. And the Quebec government鈥檚 plan to increase tuition for out-of-province students risks undermining the very source of funding it hopes to leverage.
Tip creep and tip-flation leading to a review of tipping culture in Canada
Tipping has gotten out of control in Canada. Not only are restaurants鈥� automated payment systems prompting patrons for tips of up to 30%, there are even some tip prompts at self-serve kiosks. More than half of Canadians say they鈥檇 prefer a no-tip, service-included model that ensures higher base wages for employees.
When it comes to long-term thinking, family-controlled businesses have an advantage
Family-controlled businesses demonstrate exceptional long-term performance. Since 2005, such businesses have significantly outperformed the S&P/TSX Composite. Family-controlled businesses earned an annualized return of 8.3%, compared to 7% for their publicly-traded counterparts, according to the National Bank of Canada鈥檚 Family Advantage 2023-24 Report.
