Event
ITM 319 - Incident Management
Thursday, January 16, 2025 10:00to11:30
NOTE: This course will be held remotely, via MS Teams. You will be provided information on how to attend once you register.
NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:聽All IT Services staff
Prerequisites:听狈辞苍别
Duration:聽1.5 hours
Course format:听奥辞谤办蝉丑辞辫 (Choose the session that best fits your schedule)
This course provides an overview of incident management in ServiceNow.
- How to locate incidents assigned to you or your team
- How to acknowledge, work on, and resolve an incident
- How to create an incident from a ticket
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