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Event

ITM 320 - Request Fulfillment

Monday, November 11, 2024 14:00to15:30

NOTE: This course will be held remotely. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:聽All IT Services staff
Prerequisites:听狈辞苍别
Duration:聽1.5 hours

Course format:听奥辞谤办蝉丑辞辫 (Choose the session that best fits your schedule)

This course provides an overview of request fulfillment in ServiceNow.

  • How to locate tasks assigned to you or your team
  • How to acknowledge, work on, and close a task
  • How to create a request from a ticket
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