The position of Ombudsperson for Students is filled on a half-time basis by an academic staff member. The Ombudsperson receives complaints from students and assists in the resolution of those complaints through informal means including information, advice, intervention, and referrals with a view to avoiding the more formal grievance procedures that already exist in the University.
The Office of the Ombudsperson is a confidential, independent, and neutral dispute-resolution service for all members of the student community. Please call 514-398-7059 for an appointment. Office of the Ombudsperson, 3610 McTavish, above Dr. Penfield, Suite 14, Main Floor.
Website: www.mcgill.ca/ombudsperson.
Programs, Courses and University Regulations—2009-2010 (last updated Mar. 31, 2010) (disclaimer)