³ÉÈËVRÊÓƵ's IT Services website is your one-stop shop for all central IT services at ³ÉÈËVRÊÓƵ. Visit www.mcgill.ca/it to:
- Get IT service descriptions and read FAQs.
- Find detailed information such as service cost and service availability as well as instructions on how to access the service and get IT help and support.
- Find system availability, down times and new service announcements posted under Announcements and Events.
- Search the ³ÉÈËVRÊÓƵ IT Knowledge Base.
Some of the basic IT services to get you started are: Logging In, my³ÉÈËVRÊÓƵ (the University portal), myCourses, Getting Connected and Safe Computing.
Logging In
You need to use your ³ÉÈËVRÊÓƵ Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and ³ÉÈËVRÊÓƵ Password to access many central IT services including: my³ÉÈËVRÊÓƵ, myCourses, email, wireless, Virtual Private Network (VPN), and ³ÉÈËVRÊÓƵ's dialup access service (DAS).
To find out your ³ÉÈËVRÊÓƵ Username and set your ³ÉÈËVRÊÓƵ Password:
my³ÉÈËVRÊÓƵ (the University portal)
my³ÉÈËVRÊÓƵ is the central access point where you:
- Read your email.
- Check myCourses.
- Get direct links to Minerva to view and update your student records and account information.
- Search the ³ÉÈËVRÊÓƵ Library Catalogue.
- Keep abreast of the latest ³ÉÈËVRÊÓƵ news.
- And more.
Click my³ÉÈËVRÊÓƵ at the top-right corner of any ³ÉÈËVRÊÓƵ website (www.mcgill.ca) and sign in using your ³ÉÈËVRÊÓƵ Username and ³ÉÈËVRÊÓƵ Password.
myCourses
Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.
Access your online course content via myCourses at www.mcgill.ca/mycourses or through my³ÉÈËVRÊÓƵ.
- Sign in using your ³ÉÈËVRÊÓƵ Username and ³ÉÈËVRÊÓƵ Password.
- Click myCourses (WebCT Vista) to enter the site.
- Verify your browser settings using the Check Browser utility at the top-right corner of the page.
Find more information on myCourses for students at: www.mcgill.ca/it.
Your ³ÉÈËVRÊÓƵ Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the official way the University communicates with you by email. For information on the policy see Email Communication. Access your email at or through the my³ÉÈËVRÊÓƵ portal using your ³ÉÈËVRÊÓƵ Username and ³ÉÈËVRÊÓƵ Password. View your ³ÉÈËVRÊÓƵ Username, ³ÉÈËVRÊÓƵ Email Address and set up your ³ÉÈËVRÊÓƵ Password on the Minerva Personal Menu.
Online Student Directory
Opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.
Getting Connected
Access to the following services is through your ³ÉÈËVRÊÓƵ Username and ³ÉÈËVRÊÓƵ Password. You can find more details on the following services at www.mcgill.ca/it:
Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the ³ÉÈËVRÊÓƵ Wireless network. Log in to the Wireless network using your ³ÉÈËVRÊÓƵ Username and ³ÉÈËVRÊÓƵ Password.
Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than ³ÉÈËVRÊÓƵ's DAS, you need to establish a VPN connection to access ³ÉÈËVRÊÓƵ restricted sites and resources (e.g., Library databases). Log in to VPN using your ³ÉÈËVRÊÓƵ Username and ³ÉÈËVRÊÓƵ Password.
Dialup Access (DAS): If you do not have a high speed ISP, use ³ÉÈËVRÊÓƵ’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your ³ÉÈËVRÊÓƵ Username and ³ÉÈËVRÊÓƵ Password.
³ÉÈËVRÊÓƵ Residences Telecommunications: For students living in ³ÉÈËVRÊÓƵ Residences and ³ÉÈËVRÊÓƵ Off-Campus Residences, there is a Voice and Data (wired and wireless) service.
Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .
Connectivity@³ÉÈËVRÊÓƵ iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.
Safe Computing
Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.
Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.
Set up your security questions in my³ÉÈËVRÊÓƵ
Setting up your security questions and answers for your ³ÉÈËVRÊÓƵ Password allows you to use the Forgot Password? link found on several ³ÉÈËVRÊÓƵ applications, should you forget it.
Once you have set up your ³ÉÈËVRÊÓƵ Password in Minerva, log into my³ÉÈËVRÊÓƵ () and click the ³ÉÈËVRÊÓƵ Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.
Need Help?
Welcome New Students: Take an interactive guided tour of IT services: at www.mcgill.ca/it, go to Welcome New Students.
³ÉÈËVRÊÓƵ IT Knowledge Base: Search the Knowledge Base at for answers to commonly asked questions about IT.
Getting Help?
Contact the ICS Service Desk by submitting your request via a web form at , or find ICS Service Desk information at www.mcgill.ca/it.