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For your Information Technology (IT) needs

³ÉÈËVRÊÓÆµ's IT Services website is your one-stop shop for all central IT services at ³ÉÈËVRÊÓÆµ. Visit www.mcgill.ca/it to:


  • Get IT service descriptions and read FAQs.
  • Find detailed information such as service cost and service availability as well as instructions on how to access the service and get IT help and support.
  • Find system availability, down times and new service announcements posted under Announcements and Events.
  • Search the ³ÉÈËVRÊÓÆµ IT Knowledge Base.

Some of the basic IT services to get you started are: Logging In, my³ÉÈËVRÊÓÆµ (the University portal), myCourses, Getting Connected and Safe Computing.

Logging In

You need to use your ³ÉÈËVRÊÓÆµ Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and ³ÉÈËVRÊÓÆµ Password to access many central IT services including: my³ÉÈËVRÊÓÆµ, myCourses, email, wireless, Virtual Private Network (VPN), and ³ÉÈËVRÊÓÆµ's dialup access service (DAS).

To find out your ³ÉÈËVRÊÓÆµ Username and set your ³ÉÈËVRÊÓÆµ Password:


  1. Log in to Minerva (using your 9-digit ³ÉÈËVRÊÓÆµ ID number and your PIN).
  2. Go to Personal Menu > Password for ³ÉÈËVRÊÓÆµ Username.
  3. Follow the onscreen instructions.

my³ÉÈËVRÊÓÆµ (the University portal)

my³ÉÈËVRÊÓÆµ is the central access point where you:


  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the ³ÉÈËVRÊÓÆµ Library Catalogue.
  • Keep abreast of the latest ³ÉÈËVRÊÓÆµ news.
  • And more.

Click my³ÉÈËVRÊÓÆµ at the top-right corner of any ³ÉÈËVRÊÓÆµ website (www.mcgill.ca) and sign in using your ³ÉÈËVRÊÓÆµ Username and ³ÉÈËVRÊÓÆµ Password.

Browser compatibility

my³ÉÈËVRÊÓÆµ currently supports the latest versions of the following browsers:


  • Internet Explorer (IE) (Windows).
  • Firefox (Mozilla) (Windows/Macintosh).
  • Netscape (Windows).

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through my³ÉÈËVRÊÓÆµ.


  • Sign in using your ³ÉÈËVRÊÓÆµ Username and ³ÉÈËVRÊÓÆµ Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Your ³ÉÈËVRÊÓÆµ Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the official way the University communicates with you by email. For information on the policy see Email Communication. Access your email at or through the my³ÉÈËVRÊÓÆµ portal using your ³ÉÈËVRÊÓÆµ Username and ³ÉÈËVRÊÓÆµ Password. View your ³ÉÈËVRÊÓÆµ Username, ³ÉÈËVRÊÓÆµ Email Address and set up your ³ÉÈËVRÊÓÆµ Password on the Minerva Personal Menu.

Online Student Directory

Opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Access to the following services is through your ³ÉÈËVRÊÓÆµ Username and ³ÉÈËVRÊÓÆµ Password. You can find more details on the following services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the ³ÉÈËVRÊÓÆµ Wireless network. Log in to the Wireless network using your ³ÉÈËVRÊÓÆµ Username and ³ÉÈËVRÊÓÆµ Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than ³ÉÈËVRÊÓÆµ's DAS, you need to establish a VPN connection to access ³ÉÈËVRÊÓÆµ restricted sites and resources (e.g., Library databases). Log in to VPN using your ³ÉÈËVRÊÓÆµ Username and ³ÉÈËVRÊÓÆµ Password.

Dialup Access (DAS): If you do not have a high speed ISP, use ³ÉÈËVRÊÓÆµâ€™s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your ³ÉÈËVRÊÓÆµ Username and ³ÉÈËVRÊÓÆµ Password.

³ÉÈËVRÊÓÆµ Residences Telecommunications: For students living in ³ÉÈËVRÊÓÆµ Residences and ³ÉÈËVRÊÓÆµ Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@³ÉÈËVRÊÓÆµ iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus and other software from ³ÉÈËVRÊÓÆµ's Software Licensing site at www.mcgill.ca/software. Find out more about software licensing and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in my³ÉÈËVRÊÓÆµ

Setting up your security questions and answers for your ³ÉÈËVRÊÓÆµ Password allows you to use the Forgot Password? link found on several ³ÉÈËVRÊÓÆµ applications, should you forget it.

Once you have set up your ³ÉÈËVRÊÓÆµ Password in Minerva, log into my³ÉÈËVRÊÓÆµ () and click the ³ÉÈËVRÊÓÆµ Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at www.mcgill.ca/it, go to Welcome New Students.

³ÉÈËVRÊÓÆµ IT Knowledge Base: Search the Knowledge Base at for answers to commonly asked questions about IT.

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find ICS Service Desk information at www.mcgill.ca/it.

Programs, Courses and University Regulations—2009-2010 (last updated Mar. 31, 2010) (disclaimer)
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