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Project Name
Language Training Program 鈥� Measure 1, Year 2
Agency
CSSS and Partners
CSSS de Rimouski-Neigette
Priority Objectives
Develop and improve our workers鈥� skills and competencies for catering to the needs of English-speaking clients in our coverage area.
Process clients as they arrive; ask the right questions; make sure clients understand the information provided; give directions and guidelines; be able to provide moral support post-diagnosis; be able to correctly interpret users鈥� emotional state in order to provide appropriate crisis intervention.
Target Personnel
Intake (11) Health (19) Social Services (3)
Training Organization
Description of Planned Activities
Needs analysis; placement testing; individualized learning; training evaluation; training certification; learning support outside of course times.
Maintenance of acquired skills and development activities:
English lunchtime conversation with instructors in attendance (also open to the centre鈥檚 bilingual staff); telephone follow up outside of course times; promote use of audiovisual materials and conceptualizing (e.g. CD-ROM on intake staff鈥檚 interaction with clients).
Budget Allocation
$30,000
