³ÉÈËVRÊÓƵ

Project Name
English language training for intake and general services personnel – CSSS du Lac-Témiscamingue and CSSS de la Vallée-de-l’Or (VO)
Training for social services personnel in community organizations – CSSS VO
Training for nursing staff – CSSS VO
Second language training for intake personnel – CSSS Les Eskers de l’Abitibi (LEA)

Agency

CSSS and Partners
CSSS du Lac-Témiscamingue, CRDI Clair Foyer, CR La Maison, Centre Normand
CSSS VO – Intake: no partners
CSSS VO – Social Services: Jeunesse action Val-d’Or inc., Maison d’hébergement pour femmes victimes de violence, Comité de prévention du suicide de Val-d’Or (community organizations)
CSSS VO – Nursing: no partners
CSSS Les Eskers de l’Abitibi (LEA): no partners

Priority Objectives
Facilitate access to CSSS du Lac-Témiscamingue services for English speakers, especially Aboriginal clients, served by our agency.
Understand clients’ needs; provide clear and accurate information; accelerate delivery of services: CSSS VO – Intake.
Understand cultures, beliefs and the language; communicate in English; ability to process and refer users; create links with caregivers, users and the community: CSSS VO – Social Services.
Understand cultures, beliefs and the language; communicate in English; ability to establish helping relationships and create links with caregivers, users and the community; ability to teach self-care techniques: CSSS VO – Nursing.
Facilitate intake, referral and discussion between English-speaking users and assigned staff. Remedy problems with accessibility and continuity of our specialized services, with regard for the language factor: CSSS LEA.

Target Personnel
Intake (2) Health (2) Social Services (1): CSSS du Lac-Témiscamingue
Intake (22): CSSS VO
Social Services (8): CSSS VO
Health (20): CSSS VO
Intake (12): CSSS LEA

Training Organizations
CSSS Lac-Témiscamingue: Centre Frère-Moffet
CSSS VO – Intake: École Parlons Anglais IARS
CSSS VO – Social Services: École Parlons Anglais IARS
CSSS VO – Nursing:
CSSS LEA: Commission scolaire Harricana

Description of Planned Activities

Description of Planned Activities

Maintenance of acquired skills and development activities:
Listening to/watching English-language radio and television; reading English-language articles, newspapers and magazines; employee sponsorship: CSSS VO – Intake: CSSS VO – Social Services: CSSS VO – Nursing.
Incorporate maintenance of acquired skills and development needs in the human resource development plan.Form discussion groups that will meet on a regular basis.

Budget Allocation
$60,000