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PROJECT TITLE

English-language training and employee skill maintenance in the Chaudi猫re-Appalaches region

AGENCY

PARTNERS

CSSS du Grand Littoral, CSSS de Beauce, CSSS des Etchemins, CSSS de Montmagny-L鈥橧slet, the CSSS de la r茅gion de Thetford, Centre de r茅adaptation en d茅ficience physique de Chaudi猫re-Appalaches, Centre de r茅adaptation en d茅ficience intellectuelle Chaudi猫re-Appalaches, Centre de r茅adaptation en alcoolisme et toxicomanie de Chaudi猫re-Appalaches, Centre jeunesse Chaudi猫re-Appalaches, Centre hospitalier affili茅 universitaire H么tel-Dieu de L茅vis, Megantic English-speaking Community Development Corporation (MCDC)

OBJECTIVES

The training project鈥檚 objectives are:

• To develop staff knowledge and skills in English oral and written communication and contact with English-speaking users;
• To make English-language training accessible to staff in the various services available to the community.
• To allow staff who already received training to progress to a higher level of English communication;
• To assess the English knowledge level of staff in various services so that they can be appropriately placed.

NEEDS AND PRIORITIES

The training offered will help meet the following needs:

• Provide English-language intake for English-speaking users;
• Ask them the right questions and inform them adequately;
• Converse with them to understand their situation better;
• Use English primarily in emergency situations with them.

The Agency will conduct ad hoc consultations with the MCDC during post-mortems or regional action orientation sessions for the English-speaking population. In particular, these consultations will help define training needs and plan training projects and upcoming assessments and orientations.听

The project includes a training needs assessment stage to take stock of the language training program鈥檚 impact and to adapt skill maintenance activities.

STAFF TARGET FOR 2010-2013

Intake (44), Health (183), Social (51), Others (16)
Total: 294听

DESCRIPTION OF PLANNED ACTIVITIES

• Training activities: Face-to-face teaching in 2010-2011 and 2011-2012. In 2012-2013, an online training project (e-learning) on the English language will be developed.
• Skill maintenance and development activities and knowledge transfer: 听The planned activities are lunch and learns, lectures, immersion, visits to English-speaking healthcare facilities and situation simulation exercises. The number of workers targeted is still to be determined.
• Learner evaluation: There will be a placement test before the session, administered by the training centre, and an end-of-session evaluation.

TRAINING ORGANIZATIONS

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BUDGET ALLOCATED FOR 2010-2013: $175,000

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